Arctic temperatures expected until 2/6

Returns

For any problem with your purchase that is covered under warranty, please contact us before returning it. We will work to make things right!

Most of our products are hand-made, hand-harvested, unique or perishable items. We make sure all web descriptions are accurate to help you make an informed decision before you purchase our product. We encourage you to read all information about ship dates, materials and sizes before you buy, to make sure this is the right product for you. Please contact us (call 802-549-4449 or email) if you have questions before purchasing.

We are a small Vermont based company and take great care when selecting and shipping our products. Small companies like ours can’t offer the same benefits that large retailers like Amazon can, like free shipping and free returns. We don’t have large warehouses, fulfilment automations or a shipping volume that qualifies for enterprise discounts. We are a home operated business, run by family and friends that are passionate about our farm and products.

We thank you for your understanding and for supporting our business!

General Return Policy:

All regularly stocked and regularly priced items (with the exception of consumable products, live plants, tubers, roots, bulbs and seeds) can be returned within 30 days of receipt, as long as they are unused, in the original packaging, and free of damage.
Personalized or uniquely made items are final purchases and can not be returned or refunded.
Sale, clearance or discounted items are final purchases and can not be returned or refunded.
A store credit will be issued upon receipt and inspection of the product(s). We can’t issue cash refunds.
Shipping charges paid at the time of checkout will not be credited along with the return.
An applicable restocking fee will be deducted from the amount due.
Customers are responsible for the cost of return shipping.
Perishables and live plants materials (seeds, bulbs, tubers and roots) are not returnable.

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